Eurobank, in a strategic partnership with Fairfax Digital Services, has launched a landmark AI initiative supported by EY and Microsoft to accelerate its AI-powered transformation. The project will see the launch of a “next-generation AI factory” to industrialise AI development and rapidly deploy solutions that drive operational efficiency and superior customer experiences.
This initiative brings together global technology leaders and financial services experts to position Eurobank as a first mover in the adoption of agentic AI within the banking sector across Southern Europe. Agentic AI refers to systems that can act with autonomy, learning and adapting to deliver intelligent outcomes, which represents a significant leap beyond traditional automation.
A new blueprint for AI-powered banking
Eurobank will work closely with the EY AI & Data Centre of Excellence in Greece to develop a scalable, automated system to embed agentic AI into its core banking operations, moving from pilot programs to real-world impact.
The “AI factory” will be built on the EY.ai Agentic Platform and leverage Microsoft Azure, all powered by NVIDIA-accelerated computing. This will enable Eurobank to scale intelligent systems that drive efficiency, agility, and hyper-personalised customer experiences.
Stavros Ioannou, deputy chief executive officer at Eurobank SA, stated: “This project marks a pivotal moment in our AI journey. By working with Fairfax Digital, EY and Microsoft, we are harnessing next-generation technologies to transform how we operate and serve our clients. This initiative strengthens Eurobank’s role as a digital pioneer in Southern Europe and reflects our commitment to technological progress and sustainable economic growth in Greece – not just for today, but for the future of banking.”
Shifting from automation to “Return on Intelligence”
Fairfax Digital Services will act as the orchestrator and architect of the AI factory, bringing together its financial expertise and AI engineering capabilities to enable real-time decisions and optimise operations.
Sanjay Tugnait, president & chief executive officer of Fairfax Digital Services, commented: “AI is redefining ROI as Return on Intelligence, a shift from automating tasks to building agentic AI systems that can reason, learn, and act with autonomy. Every generation witnesses a defining leap. We may be the last to manage only humans – the next generation will guide both humans and digital workers. Eurobank stands at the forefront of that transformation.”
The collaboration is seen as a fundamental shift toward intelligent operations and decision-making at scale, positioning agentic AI as a critical lever for competitive advantage in the financial services industry.
Omar Ali, EY global financial services leader, said: “Agentic AI has emerged as a critical lever for competitive advantage, enabling banks, insurers and asset managers to move from automation to autonomy – driving speed, precision, and transformative impact. This work will support Eurobank’s next generation of change, bringing deep, cross-border sector expertise and highly intelligent AI capabilities together to transform their operations and customer offerings.”
Yanna Andronopoulou, general manager for Microsoft Greece, Cyprus & Malta, added: “Greece is rapidly emerging as a dynamic hub for artificial intelligence and digital innovation… By leveraging the trusted, secure foundation of Microsoft Azure and our global expertise, we are helping to unlock new opportunities for growth, efficiency, and customer experience.”
