Ant International is collaborating with e-wallet operators TNG Digital, the operator of TNG eWallet in Malaysia, and easypaisa, Pakistan’s first digital bank, to deliver enhanced customer experiences using artificial intelligence. The partnerships are supported by Ant International’s AI-as-a-Service platform, the ‘Alipay+ GenAI Cockpit’.
The ‘Alipay+ GenAI Cockpit’ is an AI innovation platform designed to help financial services businesses build generative AI-driven “agentic” applications. It is backed by Ant International’s domain expertise in financial services and its experience in helping merchants and e-wallets digitalise their operations. Both TNG Digital and easypaisa are leveraging the platform to improve the efficiency of their customer service operations and streamline the user journey for service requests.
Hyper-personalised and secure customer experiences
The generative AI-powered agents developed with the Cockpit platform can autonomously respond to and perform rectification tasks for common financial service requests, including customer service, merchant assistance, and financial analysis. This is expected to improve response speeds, reduce training times, and increase overall operational efficiency.
Farhan Hassan, chief digital officer at easypaisa Digital Bank, commented on the new capabilities: “Our strategic collaboration with Ant International is democratising access to easy and convenient digital financial services for millions nationwide. The launch of our generative AI-powered customer service agent is a key step that enables easypaisa customers to enjoy truly hyper-personalised financial experiences, from tailored product recommendations and actionable insights, to timely reminders that help them manage their finances more efficiently.”
Hassan also noted that the AI assistant enhances security through advanced fraud detection and improved risk management, making every in-app financial interaction “safer, faster, and more intuitive.”
A comprehensive AI-as-a-Service platform
The AI-as-a-Service platform, which first rolled out in June 2025, has been honed across Ant International’s four key business units: Alipay+, Antom, WorldFirst, and its inclusive finance service.
“We’re excited to welcome our first customers to Alipay+ GenAI Cockpit,” said Jiang-Ming Yang, chief innovation officer at Ant International. “This platform opens the door for fintechs to agentic AI — empowering them to automate decisions, accelerate innovation, and deliver smarter financial solutions to their partners, all with financial-grade compliance, reliability and security.”
The Alipay+ GenAI Cockpit leverages over 20 leading large language models (LLMs), including Ant International’s own Falcon TST (Time-Series Transformer) AI Model. It has been specifically focused on integrating deep fintech knowledge bases, such as bank transfer rules and dispute resolution policies, to build specialised fintech agents.
Security at the core
To protect partners from new threats, Ant International’s AI services are underpinned by ‘AI SHIELD’, a proactive security toolkit. This system is anchored on an ‘AI Security Docker’, which the company states can reduce AI service risks by 90 per cent through rigorous security evaluation, real-time monitoring and intervention on agent interactions, and continuous adversarial testing.
